Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Fudakang Industrial LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Pricing

All prices in www.fdkmedical.com site (excluding NJ 7.000% Sales Tax) are subject to change without notice.  Fudakang Industrial LLC ( "Fudakang") is not responsible for any inadvertent errors.  Fudakang Industrial LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Fudakang Industrial LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Fudakang Industrial LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price.

 

Minimum Orders & Shipping

There is a minimum order requirement of $75.00 for each order.  Any order exceeds this amount, shipping fees will be free at charge. 

 

Edit My Order 

If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

 

Cancel My Order 

If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may refuse the package for a full refund/credit. Customer Service 1-866-255-0086, 24 hours a day / 7 days a week.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed before shipment of your order. 

 

Money Orders, Cashier’s Checks, Company Checks & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

 

Shipping Policy

Orders placed after 3:00 pm do not process until next business day. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m., then will be shipped within 24 hrs.

 

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Fudakang Industrial LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. We will hold on shipping for up to 5 business days if some of the items must be ordered in for you. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

Out- of-Stock Products

We will ship your product as it becomes available. Usually, products ship the next day if ordered by 1:00PM and check out by credit card, or in three business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for shipment within 1 week of your order. You may cancel your order at any time prior to shipping.

 

Returns & Exchange

We will gladly accept return of products with your original receipt and process credit or exchange for any your purchasing item which is not satisfied in 30 days from the date of purchase; monetary refunds will not be given.   

 

We will correct any fulfillment mistakes that we make resulting in the shipment of incorrect product to you.  A return of Merchandise Authorization (RAM) number is required for all returned merchandise.  Please send us email with a brief explanation to obtain your RAM number.  All return shipments must be shipped prepaid with original purchased receipt and clearly marked with the RMA number issued by Fudakang.  Upon receipt of an authorized return, a credit or exchange will be issued. 

 

Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New Jersey. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

 

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Fudakang Industrial LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fudakang Industrial LLC., Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.